Payment & Billing

 

1. What payment methods do you accept?

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We accept all major credit/debit cards (Visa, Mastercard, American Express). For long-term mentoring programs, we also offer flexible payment plans (split into monthly installments).  

 

2. When is payment due?

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Full payment is required upfront to secure your session or enroll in the mentoring program. You’ll receive an invoice with a secure payment link upon booking.  

 

3. Do you offer refunds?

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All sales are final once services are rendered. However, if unforeseen circumstances prevent you from proceeding, contact us within 24 hours of purchase to discuss options of rescheduling your session.

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Scheduling Sessions

 

4. How do I schedule my session after payment?  

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After completing payment, you’ll receive a confirmation email with a link to book your session via our online calendar. Sessions are available within 5–7 business days (based on your time zone).  

 

5. Can I reschedule my session?

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Yes! Reschedule up to **48 hours** before your session at no cost. Late cancellations or no-shows forfeit the session fee.  

 

6. How long are individual consultations?

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Individual “Pick My Brain” sessions are 90 minutes (in person, virtual or phone call). Mentoring program sessions are 60 minutes each, scheduled biweekly or monthly.  

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Service Options

 

7. What’s the difference between a one-time consultation and the 3-month mentoring program?

 

Individual Consultation: A deep-dive strategy session to tackle urgent challenges or brainstorm ideas. Ideal for focused, immediate guidance.  

3-Month Mentoring: A structured partnership for long-term growth. Includes personalized action plans, accountability check-ins, and resource libraries.  

 

8. What’s included in the mentoring program?

 

- 6x strategy sessions (60 mins each)  

- Customized branding roadmap  

- Access to exclusive check lists, templates and tools 

- Email support between sessions  

- Final review and legacy-building guide  

 

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Materials & Support

 

9. Will I receive materials after my session?  

 

Yes! Within 48 hours of your session, you’ll get a tailored summary, actionable steps, and relevant resources (e.g., brand audits, competitor analysis frameworks). 

 

10. Can I request additional support outside sessions? 

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Mentoring clients receive priority email support. For consultation clients, add-on support packages (e.g., 30-min follow-ups) are available for purchase.  

 

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General Policies

 

11. Is my information confidential?

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Absolutely. All client details, strategies, and conversations are strictly confidential. We never share your data or work publicly without written consent.  

 

12. What if I need to pause my mentoring program? 

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Life happens! Contact us to pause your program for up to 30 days. Extended pauses may incur a reactivation fee.